Delivery area
We ship only to Spain (Mainland and Balearic Islands), Portugal (mainland) and France.
We do not ship to the Canary Islands, Ceuta or Melilla.
In store pickup in Andorra
We also offer in store pickup at our physical store in Andorra.
When your order is ready for collection, we will notify you so you can come and pick it up.
Shipping methods and delivery times
Delivery times are stated in business days and start from payment confirmation.
Spain and Portugal
Standard shipping: 5 to 10 business days (usually faster).
Priority shipping: 2 to 5 business days.
France
Standard shipping: 5 to 10 business days.
Payment confirmation
Credit or debit card: usually confirmed immediately.
Bank transfer: confirmation may take 48 to 72 business hours.
Delivery time starts from payment confirmation, not from the purchase date.
Shipping costs
Spain and Portugal
Standard shipping: free from 500 €.
Priority shipping: 20 € per parcel. The cost may increase depending on the product or the number of items.
France
Standard shipping: 24.90 € (base rate). The cost may increase depending on the product or the number of items.
The exact shipping cost is shown during checkout before you place the order.
Order tracking
When the order leaves our facilities, you will receive an email with tracking information, provided the carrier offers it for that service.
Delivery and receipt of the order
Please check the parcel upon delivery. If you notice impacts, damage or signs of tampering, note it on the carrier’s delivery slip and contact us as soon as possible so we can handle the issue.
Issues, delays and incorrect address
If delivery cannot be completed due to absence or incorrect details, the carrier may reschedule delivery or return the parcel to origin. In these cases, any additional costs resulting from a new shipment may be charged to the customer.
Made to order items
Some products may be processed as made to order. In these cases, the order is placed specifically for the customer and cannot be cancelled or refunded once it has been processed. If, exceptionally, a cancellation or refund is accepted, a 30% depreciation will be applied to the amount to be refunded.
Right of withdrawal or revocation by agreement
The buyer has 14 calendar days from receipt of the product to exercise their right of withdrawal, without needing to justify the reason and without any penalty, provided the following conditions are met:
- The product must be in perfect condition, with no signs of use and with all its original elements (packaging, accessories, wrapping, documentation, etc.).
- The item must not have been registered on the manufacturer’s website, nor must any promotion linked to it have been claimed.
- Returns of unsealed or used products, or products showing signs of tampering, will not be accepted.
Exclusions to the right of withdrawal
Returns are not accepted in the following cases:
- Products from the Apple and DJI brands.
- Action or sports cameras, due to the impossibility of verifying manufacturing defects given their use in extreme conditions (water, impact, etc.).
- Cleaning products, personal hygiene products or other items that, by their nature, cannot be returned for health reasons.
- Products purchased on demand, that is, orders expressly requested by the customer and outside our usual stock.
In the exceptional case where the return of an on-demand product is accepted, 30 % of the amount will be withheld as a penalty, excluding shipping and handling costs.
Processing and conditions
Once the withdrawal request has been accepted by our after-sales department, the amounts paid will be refunded within a maximum of 72 hours, less shipping costs and, where applicable, any fees arising from the payment method used.
If the product is unused, unopened and in impeccable condition, the withdrawal will be accepted immediately.
Important: the customer is responsible for sending the product by their own means and at their own expense. We strongly recommend taking out all-risk insurance for the full value of the goods sent. Galaxy Andorra will not be liable for damage, loss or breakage arising from transport during the return process. Returns sent carriage forward or with collection charged to Galaxy Andorra will not be accepted and will be automatically rejected.
Applicable regulations
This procedure follows Article 107.1 of Royal Legislative Decree 1/2007 (costs arising from withdrawal) and Article 103 of the same text (exceptions to the right of withdrawal).
Order cancellation
You can cancel an order within one hour of placing it, using the contact form, by calling +376 828 156 or preferably via WhatsApp, attaching your cancellation request in writing.
If the order is cancelled within that hour and was paid by card or bank transfer, the amount is refunded the same day with no penalty. If the cancellation comes later and the product has already been shipped, the return must be requested from the carrier before refunding, less transport, shipping and collection costs.
Contact
If you need help choosing the shipping method or confirming delivery times based on your order contents, contact us and we will advise you on the best option.